Refund and Returns Policy
Thank you for choosing rlcart.com as your online shopping destination. We strive to provide you with high-quality products and exceptional service. In the event that you encounter any issues with your purchase, we have established the following Refund and Returns Policy to ensure a smooth and satisfactory resolution.
- Non-Refundable and Non-Returnable Products:
We regret to inform you that all products sold on rlcart.com are non-refundable and non-returnable, except under specific circumstances outlined below. We kindly ask that you carefully consider your purchase before completing your order.
- Refundable Products:
a) Lost in Transit:
In the unfortunate event that a product fails to arrive at the provided shipping address or is lost in transit, we will assist you in resolving the issue. To be eligible for a refund, please contact our customer support team within 30 days of the estimated delivery date. We will initiate an investigation with the shipping carrier to determine the status of your shipment. If it is confirmed that the item is indeed lost, we will promptly issue a refund or offer a replacement, subject to availability.
b) Manufacturing Defects:
We take great care to ensure that the products we sell meet the highest quality standards. However, if you receive a product with a manufacturing defect, we apologize for the inconvenience caused. To qualify for a refund or replacement, please contact our customer support team within 7 days of receiving the item. We may request photographic evidence or additional information to verify the defect. Once confirmed, we will provide you with instructions for returning the product and proceed with the appropriate resolution.
- Return Process:
If you have a product that is eligible for a refund or replacement based on the criteria outlined above, please follow these steps:
a) Contact our customer support team:
Reach out to our dedicated customer support team via email or by using the designated contact form on our website. Provide them with your order details, including the order number, product name, and a detailed description of the issue you encountered.
b) Evaluation and Authorization:
Our customer support team will review your request and guide you through the return process. If a return is deemed necessary, they will provide you with a return address and any additional instructions relevant to your specific case. Please note that unauthorized returns will not be accepted.
c) Packaging and Shipment:
Ensure that the product is securely packaged in its original packaging or suitable packaging that provides adequate protection during transit. Include all accessories, documentation, and proof of purchase. We recommend using a trackable shipping method to return the product to the provided address. Retain the shipping receipt and tracking information for future reference.
- Refund Process:
Once we receive the returned product and verify its eligibility for a refund or replacement, we will initiate the refund process. Please note the following details:
a) Refund Method:
Refunds will be issued using the same payment method used for the original purchase. If the original payment method is not available or applicable, we will work with you to find an alternative refund arrangement.
b) Processing Time:
Please allow for a reasonable processing time, typically 7-10 business days, for the refund to be processed and reflect in your account. The exact timeframe may vary depending on your payment provider.
- Non-Eligible Returns:
We reserve the right to reject returns or refunds if any of the following conditions apply:
The product is not returned within the specified timeframe, as outlined in this policy.
b) Damage or Misuse:
The product shows signs of damage or misuse caused by the customer, rendering it ineligible for a refund or replacement.
c) Packaging and Accessories:
The product is returned without its original packaging or is missing any accessories, documentation, or proof of purchase.
d) Unauthorized Returns:
The return is not authorized by our customer support team. Please ensure that you follow the proper return procedure as outlined in this policy.
- Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, we encourage you to reach out to our customer support team. You can contact them via email or by using the contact form on our website. Our dedicated representatives will be delighted to assist you and provide any necessary clarification or guidance.
Please note that this Refund and Returns Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates or modifications.
Last updated: 2/6/2023
Thank you for choosing rlcart.com. We sincerely appreciate your understanding and cooperation in adhering to our refund and returns guidelines.